Frequently Asked Questions

Everything you need to know about shopping pre-loved luxury.

How do you guarantee the authenticity of your items?

Every item at Luxury Promise undergoes a rigorous multi-step authentication process by our team of in-house experts. We also utilize advanced technology to ensure every handbag, watch, and accessory is 100% genuine before it is listed.

What is the condition of the pre-owned items?

We use a standardized grading system ranging from 'New with Tags' to 'Fair Condition'. Detailed descriptions and high-resolution photographs are provided for every product to highlight any specific signs of wear.

Do you offer international shipping?

Yes, we ship worldwide via premium couriers such as DHL and FedEx. Please note that international orders may be subject to local customs duties and taxes depending on your destination country.

What is your return policy?

We offer a 14-day return policy for online orders, provided the security tag remains attached and the item is in its original sold condition. Items purchased in-store or via live shopping events may have different terms.

Can I sell my luxury bags to you directly?

Absolutely. You can choose between an instant buyout for immediate payment or our consignment service to achieve a higher sale price. Simply upload photos via our 'Sell' portal for a valuation.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through partners like Klarna and Affirm, allowing you to split your luxury purchase into manageable installments.